Refund policy

Returns and refunds

We want you to feel confident when shopping with Understood the label. If you need to return an item, please read the requirements below.

Change-of-mind and sizing returns

We accept returns within 14 calendar days of delivery. Items must be unworn, unwashed, in their original condition, and have all original tags attached.

Sale items are eligible under the same 14-day return policy.

Customers are responsible for return postage for change-of-mind or sizing returns. Please contact us before sending anything back.

Faulty, damaged, or incorrect items

If your item is faulty, damaged, or not what you ordered, please contact us as soon as possible at understoodthelabel@gmail.com with your order number and details of the issue. We’ll assess the problem and provide the appropriate remedy under Australian Consumer Law. We’ll cover reasonable return postage where the item is faulty or incorrect.

How to request a return

Email understoodthelabel@gmail.com within 14 days of delivery and include your order number, the item you wish to return, and the reason for the return. We’ll reply with the next steps.

Refunds

Once your return has been received and inspected, we’ll confirm whether it has been approved. Approved refunds are issued to the original payment method. Please allow additional processing time for your bank or payment provider to display the refund.

This policy does not limit or exclude any rights you may have under Australian Consumer Law.