Shipping Policy

Last updated: 24 September 2026

At Understood the label, we aim to get your order to you as quickly and smoothly as possible. Please read the information below before placing your order.

Order processing

Orders are usually processed within 1–3 business days, excluding weekends and public holidays.

Processing may take longer during new product drops, sales, launches, and other peak periods.

You’ll receive a confirmation email once your order has been shipped.

Shipping locations

We currently ship Australia-wide and to selected international destinations.

International shipping availability may change from time to time. If shipping is available to your location, the available shipping options and costs will be shown at checkout.

All orders are shipped from Melbourne, Australia.

Shipping rates

Shipping costs are calculated at checkout and depend on your destination, order size, order weight, and selected shipping method.

Our currently configured shipping options include:

• Australia Standard shipping, including a free Standard option and a AUD $10 Standard option.
• Australia Express shipping at AUD $15.
• International Standard shipping at AUD $20.

The applicable shipping option and final price will be shown at checkout. Shipping rates and availability may change from time to time.

Any free-shipping promotion will be clearly stated on our website.

Estimated delivery times

Australia:

• Standard shipping: 2–7 business days.
• Express shipping: 1–3 business days.

International delivery times vary depending on the destination, carrier, customs processing, and other factors. Any available delivery estimate will be shown at checkout.

Delivery times are estimates only. Delays may occur because of carrier disruptions, weather, public holidays, customs processing, or high-volume periods.

International shipping, customs, and import fees

Customers receiving international orders may be responsible for customs duties, taxes, import fees, or other charges imposed by the destination country.

These charges are not included in the product price or shipping rate unless clearly stated at checkout.

Understood the label is not responsible for delays caused by customs clearance or for charges imposed by customs or local authorities.

Tracking

All orders include tracking.

Once your order has shipped, you’ll receive a tracking number by email. Please allow up to 24 hours for tracking updates to appear.

Incorrect delivery address

Please check that your shipping address is correct before completing your order.

If you notice an error, contact us as soon as possible. We may not be able to change the address after your order has been dispatched.

If an order is returned to us because an incorrect address was provided, additional shipping fees may apply before the order can be resent.

Lost or delayed parcels

If your parcel is delayed or appears to be lost, please contact us at understoodthelabel@gmail.com.

We’ll help investigate the delivery with the carrier and assist where possible.

Pre-orders and limited drops

Items marked as pre-order will ship within the timeframe stated on the product page.

If your order contains both in-stock and pre-order items, the entire order may ship together unless otherwise stated.

Contact us

If you have questions about shipping, please contact:

Understood the label

Email: understoodthelabel@gmail.com

Location: Melbourne, Australia