Terms of service

Terms of Service

Last updated: 26/01/26

Welcome to Understood the label!  By accessing or purchasing from our website understoodthelabel.myshopify.com, you agree to be bound by the following Terms of Service. Please read them carefully.

If you do not agree with these terms, you must not use our website or services.

1. General Conditions

  • You must be at least 18 years old or have permission from a parent or guardian to use this website.

  • We reserve the right to refuse service to anyone for any reason at any time.

  • You agree not to use our products or services for any illegal or unauthorised purpose.

2. Products & Availability

  • All products are subject to availability. We reserve the right to limit quantities or discontinue products without notice.

  • Colours and images are displayed as accurately as possible, but we cannot guarantee your screen’s display is exact.

  • Streetwear items may have natural variations due to manufacturing processes.

3. Prices & Payment

  • All prices are listed in AUD and include GST unless stated otherwise.

  • Prices may change at any time without notice.

  • Payment must be received in full before orders are processed.

  • We use third-party payment providers; we do not store your payment details.

4. Shipping & Delivery

  • We ship from Melbourne, Australia.

  • Delivery times are estimates only and may vary.

  • We are not responsible for delays caused by postal services, customs, or events outside our control.

  • Risk of loss passes to you once the order is dispatched.

5. Returns & Refunds (Australian Consumer Law)

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to a replacement or refund for:

  • Major faults

  • Items that are not as described

  • Items that are unsafe or defective

We do not offer refunds for:

  • Change of mind

  • Incorrect sizing (unless otherwise stated)

  • Normal wear and tear

To request a return for damaged or defected items, contact Understood the label within 14 days  of receiving your order.

6. Intellectual Property

  • All content on this website (logos, designs, graphics, text, images) is owned by or licensed to Understood the label

  • You may not copy, reproduce, or use our content without written permission.

7. User Conduct

You agree not to:

  • Violate any laws or regulations

  • Infringe on our intellectual property

  • Upload malicious code or attempt to compromise website security

  • Harass, abuse, or discriminate against others

We reserve the right to terminate access if these terms are breached.

8. Third-Party Services & Links

Our website may contain links to third-party websites. We are not responsible for their content, policies, or practices.

9. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages.

  • Our liability is limited to the value of the product purchased.

Nothing in these terms excludes rights under Australian Consumer Law.

10. Indemnification

You agree to indemnify and hold harmless Understood the label from any claim arising out of your breach of these Terms or misuse of the website.

11. Changes to These Terms

We reserve the right to update or replace these Terms at any time. Changes will take effect once posted on the website.

12. Governing Law

These Terms are governed by the laws of Victoria, Australia, and any disputes will be subject to the exclusive jurisdiction of Victorian courts.

13. Contact Information

For questions about these Terms, please contact us at:

Email: understoodthelabel@gmail.com
Business Name: Understood the label 
Location: Melbourne, Victoria, Australia